1. Introduction
Welcome to Krustylab. These Terms and Conditions govern the services we provide, including domain name registration, hosting services, website design and development, and website management for a one-year period. By using our services, you agree to comply with and be bound by these Terms and Conditions.
2. Services Provided
Krustylab offers the following ICT/IT services:
- Purchase and registration of domain names on behalf of clients.
- Purchase of hosting packages for client websites.
- Website design and development.
- Website management to ensure security, uptime, and functionality for a period of one year from the date of project completion.
3. Client Responsibilities
- Provide accurate and complete information required for domain registration and hosting purchases.
- Ensure compliance with all applicable laws and regulations in connection with the website’s content and use.
- Promptly provide necessary content, approvals, and feedback during the website development process.
- Adhere to agreed payment terms and schedules.
4. Domain Name and Hosting
- Krustylab registers domain names and hosting services for clients. Ownership of the domain name remains with the client, but Krustylab may manage administrative access.
- The client acknowledges that domain name availability is subject to third-party domain registrars, and Krustylab does not guarantee the availability of any particular domain.
- Hosting packages will be provided according to the specifications agreed upon at the time of purchase.
- Krustylab is not responsible for downtime caused by hosting provider outages, scheduled maintenance, or force majeure events.
5. Website Design and Development
- Development timelines will be agreed upon before the commencement of the project.
- Krustylab retains the right to include a credit link on the completed website.
- Any additional features or changes requested after project completion may be subject to additional charges.
6. Website Management
- Management services include security updates, bug fixes, uptime monitoring, and content updates within reasonable limits.
- Major website modifications or redesigns are not included under the standard website management agreement and will require a separate contract.
- Krustylab will not be held liable for website security breaches caused by third-party software vulnerabilities, client modifications, or compromised credentials.
7. Payment Terms
- A deposit of 70% is required before project commencement, with the balance due upon completion.
- Domain and hosting costs are payable upfront for the full year.
- Failure to make timely payments may result in service suspension or termination.
8. Termination and Cancellation
- Either party may terminate the agreement with 30 days’ written notice.
- Upon termination, domain and hosting renewals become the responsibility of the client.
- Refunds will not be issued for completed work or prepaid services.
9. Limitation of Liability
- Krustylab shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the services provided.
- The maximum liability of Krustylab shall not exceed the amount paid by the client for the services in question.
10. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of the applicable jurisdiction where Krustylab operates.
11. Amendments
Krustylab reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
For any questions or clarifications, please contact Krustylab support at [your contact information].